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Insurance Claims Automation
Project Type
Customer Journey Development
Europe
Munich, Barcelona, Milan, London, Paris, Zurich, Sydney
Period of time:
2016-2020
Role
Customer Journey Owner / Product Owner
Software Development and Integration
Design Thinking, Requirements Engineering, Team Leadership
The moment of truth in the insurance business is the claims journey. Often times customers are in an exceptional emotional situation and need to get professional and empathetic help.
Claims automation is crucial it streamlines processes, reduces human error, and accelerates claim resolution. By leveraging technologies like technology insurers can enhance efficiency and at the same time improve customer experience, and minimize fraudulent activities.
I helped one of the worlds largest Insurance companies to become a leader in Motor and Property Claims applications and processes