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Insurance Claims Automation

Project Type

Photography

Date

April 2023

Europe

Munich, Barcelona, Milan, London, Paris, Zurich, Sydney

Period of time:

2016-2020

Role

Customer Journey Owner / Product Owner

Software Development and Integration

Design Thinking, Requirements Engineering, Team Leadership

The moment of truth in the insurance business is the claims journey. Often times customers are in an exceptional emotional situation and need to get professional and empathetic help.

Claims automation is crucial it streamlines processes, reduces human error, and accelerates claim resolution. By leveraging technologies like technology insurers can enhance efficiency and at the same time improve customer experience, and minimize fraudulent activities.

I helped one of the worlds largest Insurance companies to become a leader in Motor and Property Claims applications and processes

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